Frequently Asked Questions
Payments
Returns
You are free to return ordered items within 14 days of the date you received it. Click here to get more information.
Once we receive your item, a refund is initiated within 1-3 business days. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support via email. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Shipping
We aim to ship them as fast as possible. You will receive a tracking number via e-mail from us so you can track your order on DHL website as well.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.